JIVA: Jira Intelligent Virtual Assistant (“We”, “Us”, the “Company”, or “ JIVA: Jira Intelligent Virtual Assistant ”) is committed to protecting and respecting your privacy. We want to tell You (“you”, “your” or “end-user”) how we use and protect your personal information or data (“Personal Data”). This includes informing You of your rights regarding your Personal Data that we hold.

This Privacy Policy (the “Policy”) covers the information we collect when you use our products or services, including all of our SaaS/Cloud software products and our downloadable software products (collectively, the “Apps”) and all public websites (“Website(s)”) provided and/or maintained by JIVA: Jira Intelligent Virtual Assistant, or otherwise interact with us (for example, by contact us through email or Jira Service Desk). We refer to all of these products, Apps, and Websites, together with our other services as “Services” in this Policy. 

You” means the end-user of our products or the legal entity who is the licensee of our products, or the visitor of our public websites.

This Policy sets out how we may use, process and store your Personal Data. We may get that information from You or our partners, through contracts or other legal arrangements You have with us or our partners on behalf of us, in order to deliver contractual/legal obligations. In other cases, we will get that information from You with your permission and consent, or we may receive your Personal Data from third parties who You have given consent to pass this information on to us.

By using, downloading, or visiting any of the Company’s Services, You are accepting and consenting to the practices outlined in this Policy.

If you do not agree with this policy, do not access or use our Apps, Services or interact with any other aspect of our business.

Notice to End Users

Many of our Services are intended for use by organizations. Where the Services are made available to you through an organization (e.g., your employer), that organization is the administrator of the Services and is responsible for controlling the access. If this is the case, please direct your data privacy questions to your administrator, as your use of the Services is subject to that organization’s policies.

Administrators are able to:

Even if the Services are not currently administered or made available to you by an organization, if you use an email address provided by an organization (such as your work email address) to access the Services, then the owner of the domain associated with your email address (e.g. your employer) may assert administrative control over your account and your use of the Services at a later date.

If you do not want an administrator to be able to assert control over your account and your use of the Services, please use your personal email address to register for or access the Services.

Please contact your organization or refer to your administrator’s organizational policies for more information.

Information We May Collect From You

We may collect information from You because we have a legal reason (allowed by law or under contract) to collect the information, or because You have consented for us to do so for a specific purpose.

Information You Give Us

You may give us information about You with your consent, for example:

When you contact us via e-mail or for service through the Jira Service Desk, we will collect your name, your email address, and any other information you choose to provide. This other information you choose to provide may be personal, financial, educational, or related to your employment history.

You may give us information for legal reasons, such as to enter into a contract with us, when You order products or services from us, or when You are taking a job at JIVA: Jira Intelligent Virtual Assistant.

Information We Collect About You

If You visit our Website, we may automatically collect information about you, for example:

Any data or information that is entered into any form on Our Services is only used for the indicated purposes or as described in the present Privacy Policy.

Personally identifiable information (PII)

We do not transfer or store PII data on our servers. Some of our Apps read user display name from Jira and show on an issue or App pages if: 

Information received from the Atlassian Marketplace

As part of Our Apps and Services, We have access to the contact information (e.g. e-mails and names of technical and billing contacts) and license information (e.g., number of licenses, term of the license, etc.) You provide when You subscribe to a license for any of Our Services or when You renew maintenance for Our Services on the Atlassian Marketplace. We do not have any access to customer data from the Atlassian Marketplace beyond this.

This information may be stored by JIVA: Jira Intelligent Virtual Assistant in third-party services to ensure better support, and if you have any reason why that information may not be stored, please contact us.

Why Does JIVA: Jira Intelligent Virtual Assistant Collect Your Data?

JIVA: Jira Intelligent Virtual Assistant may collect your data for some or all of the following reasons:

Who Might JIVA: Jira Intelligent Virtual Assistant Share Your Information With?

JIVA: Jira Intelligent Virtual Assistant will share the information we have collected about You (including Your Personal Data) only if we are required to do so by law, or if:

Data Storage

How Long Do We Store Your Data

We store data for varying lengths of time depending on the circumstances:

Data Stored In Our Apps

Downloadable Apps

Our downloaded Apps store all information in the Atlassian Jira server product where they are installed. All data is located in your IT system that hosts the Atlassian Jira server product.

No information stored on the installation IT system is made available to Us when You download, install, or use the Apps. The Apps do not transmit data from your IT system or from the end-user’s web browser to us or to any third-party.

SaaS/Cloud Apps

SaaS/Cloud Apps, (e.g., Time in Status for Jira Cloud) may only be installed in the Atlassian Jira Cloud service. In that case, we may store the information or data provided by you on our secured servers, but we currently utilize a third-party to provide this service. With SaaS/Cloud Apps, we have access to user information as provided in this Privacy Policy, which may include data regarding how and when the Apps are utilized.

Data About You We Store or Transfer

In the case of SaaS/Cloud Apps, We primarily store and process the data or information you provide in the United States of America, it being understood that we do not store any of your Personal Data. Furthermore, in the case of SaaS/Cloud Apps, your Personal Data will never be transferred, out of the host application (Jira) and browser, to us or to any other third-party.

However, in the case of downloadable Apps, the information will be stored on Your systems and servers, wherever Your systems and servers are located.

We will use our best efforts to ensure your Personal Data is only processed or utilized, as identified in this Privacy Policy, inside the United States of America. If your Personal Data cannot be processed within the United States of America, we will comply with applicable law and use our best efforts to protect your Personal Data.

What If You Choose Not To Give Us Your Personal Data?

If the Personal Data is necessary in order to supply products or services to You under a contract between You and JIVA: Jira Intelligent Virtual Assistant, then we will not enter into that contract or provide the services or goods if You do not give us Your Personal Data.

Your Rights

JIVA: Jira Intelligent Virtual Assistant will respect your legal rights to your data.

As a processor of Personal Data, we will assist our customers and end users with responding to individual rights requests. In many cases, customers may be able to address these types of requests by logging into the applicable product and using settings available within such a product or your account. Where this is not possible, please contact us to request assistance with any such individual rights requests.

Below are the Legal rights that You have under law, and what JIVA: Jira Intelligent Virtual Assistant does to protect those rights:

The right to be informed

JIVA: Jira Intelligent Virtual Assistant is publishing this Privacy Policy to keep You informed as to what we do with your Personal Data. We strive to be transparent about how we use your data.

The right to access

You have the right to access your information. Our Services give you the ability to access and update or delete certain information about you from within the Service. For example, you can access Jira issues and forms stored for that issue and then update or remove forms that hold Your information. In certain cases, you may need to contact the administrator of your account or your company’s account. Please contact JIVA: Jira Intelligent Virtual Assistant at if you have any questions or You wish to access the Personal Data JIVA: Jira Intelligent Virtual Assistant holds about you.

The right to rectification

If the information JIVA: Jira Intelligent Virtual Assistant holds about You is inaccurate or not complete, You have the right to ask us to rectify it. If that data has been passed to a third party with your consent or for legal reasons, then we must also ask them to rectify the data. Please contact Us at if You need us to rectify your information.

The right to erasure

This is sometimes called ‘the right to be forgotten’. If You want JIVA: Jira Intelligent Virtual Assistant to erase all your Personal Data and we do not have a legal reason to continue to process and hold it, please contact Us at

The right to restrict processing

You have the right to ask JIVA: Jira Intelligent Virtual Assistant to restrict how we process your data. This means We are permitted to store the data but not further process it. We keep just enough data to make sure we respect your request in the future. If You want Us to restrict processing of your data, please contact Us at

The right to object

You have the right to object to JIVA: Jira Intelligent Virtual Assistant processing your data even if it is based on Our legitimate interests, the exercise of official authority, direct marketing (including data aggregation), and processing for the purpose of statistics. If You wish to object please contact Us at

The right to withdraw consent

If You have given Us your consent to process your data but change your mind later, You have the right to withdraw your consent at any time, and JIVA: Jira Intelligent Virtual Assistant must stop processing your data. If You want to withdraw your consent, please contact Us at

The right to complain to a Supervisory Authority

You have the right to complain to the competent Data Protection Authority if You feel that JIVA: Jira Intelligent Virtual Assistant has not responded to your requests to solve a problem.

Data Security

Data provided through Jira Service Desk are securely stored on our Atlassian Jira Cloud instance hosted and maintained by Atlassian.

All other data is stored on servers with restricted access and only JIVA: Jira Intelligent Virtual Assistant’ authorized users have access to such data, to the extent required for the performance of their job duties. All staff with access to customer data are required to sign a non-disclosure agreement and complete security and privacy awareness training. In addition, We will take reasonable precautions to prevent the loss, misuse or alteration of your Personal Data. Data transmission over the Internet is inherently insecure and we cannot guarantee the security of data sent over the Internet.

You are responsible for keeping your passwords confidential. We will not ask You for your passwords.

JIVA: Jira Intelligent Virtual Assistant Apps are hosted in Amazon Web Services (AWS) data centers (N. Virginia and Oregon). List of AWS Compliance Programs

Our Apps are participants of Security Self-assessment, Marketplace Bug Bounty and Cloud Fortified (Marketplace App Trust) programs hosted by Atlassian. 

Please contact us at to get more information about the security of our Cloud Services.

Data Encryption

All JIVA: Jira Intelligent Virtual Assistant Apps use TLS 1.2+ for communication. In line with industry standards, we have removed support for SSL 3. Data drives on servers use encryption at rest (secured at the volume level using industry-standard AES-256 bit encryption by default and cannot be disabled)


What Are Cookies?

Cookies are small files which are stored on a user’s computer. They are designed to hold a modest amount of data specific to a particular client and website. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next.

We do not use cookies in our Services directly. However, the Atlassian Connect framework and JIRA use cookies in the authentication and authorization process, which are sent to Our servers. These cookies are then employed to secure communication and match the request to customer and end-user data that we store.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if You do this You may not be able to use the full functionality of the Website or Services.

Enabling and Disabling Cookies

View your browser’s help pages or information on how to manage cookies at

Links to Other Websites

From time to time, the Website or Services may contain links to and from other websites, advertisers, and affiliates. If You follow a link to any of these websites, please note that these websites may have their own privacy notices and that We do not accept any responsibility or liability for any such notices. Please check these notices, where available, before You submit any Personal Data to these websites.


Note! Only the admin can monitor the process of refund or unsubscription.

Subscription starts at the beginning of the trial period. To get the detailed data:

  1. Go to the Admin billing page.
  2. You’ll get such a window with a few options on it.

If you don’t click anything, the payment will charge automatically.

If you need to stop your trial period, click the “Stop trial” button and the payment won’t charge.

Click “Uninstall” if you want to uninstall the app.

If you want to cancel your subscription, please have the billing or technical contact on file log into After logging, they will select the subscription in question, which will open a drop-down menu. Select Cancel Subscription option.

Any future renewals will not be handled as a result of this. Your site will be available until 15 days after the end of your subscription period, then it will be canceled.

The data will be deleted in 14 days (for trial sites) or 60 days (for paid subscription sites) after cancellation. Your website data cannot be restored after deletion.

You can discover more information in Data Storage FAQ.


Refunds for cloud subscriptions are available within the first paid month after the trial period for monthly subscriptions, and within 30 days of payment for annual subscriptions. After these periods we cannot offer refunds.


Automatic renewals are enabled by default for cloud services that renew on a monthly basis.

You’ll need a renewal quotation on file to allow automatic renewals for your yearly cloud site. Annual cloud subscription renewal quotes are emailed to the billing contact on file 60 days before the subscription is due to be renewed.

The billing contact on file will be able to check the renewal quotation after logging into and selecting the Orders page. Next to the yearly renewal quote, click Pay. Upon payment of the estimate, the option to enable Auto-Renew is offered. The subscription will be set up for automatic renewal after it has been paid for.

If you have additional questions regarding the subscription, refund, renewal processes, please, contact Atlassian support.

If you need any help or have questions, please contact us at JIVA: Jira Intelligent Virtual Assistant Support or via email at

Changes to Our Privacy Policy

JIVA: Jira Intelligent Virtual Assistant may change this Policy from time to time in the future. Any such changes will be posted here and, where appropriate, notified to You in writing. We advise You to check back frequently to see any updates or changes.